Shipping & Returns Policy

We want you to feel confident and content shopping on line with us - that your experience is simple, direct and concern-free.  With advance authorization (Return Merchandise Authorization), you can return items within 14 days of receiving your product for a full refund.  We apologize that return freight and original shipping are non-refundable.

 

 

Shipping Rates 

Canadian Orders 

Free shipping on orders over $29 

$8.99 flat rate shipping fee applied to orders under $29 

USA and International Orders 

Standard shipping rates apply based on destination

 

 

Shipping Policy

1.  All orders are subject to product availability.  “Out of Stocks” may be a result of demand, discontinuance, or being backordered from our suppliers.

2.  An estimated delivery time will be provided as soon as orders are shipped.  Pending unforeseen circumstances, orders should be shipped within two business days (Monday through Friday, excluding holidays).  The actual date of delivery may vary due to delivery location, method of delivery and items ordered.  Products may also be delivered in separate shipments.

3.  Special delivery instructions can be provided on the check-out page.

4.  Shipping is free if products ordered (excluding tax and shipping) are greater than $29 CDN and shipped to a Canadian address. However, Optimum Naturals Inc. maintains the prerogative to apply shipping charges to individual items that are deemed to have an excessively high weight/price ratio...products to be identified as such on their product page. Shipping costs may also be determined based on the weight and dimensions of your order as well as the method and location of delivery (i.e. remote or international locations may incur additional shipping charges).   

  • Oversized packages are considered larger than 21 inches x 21 inches x 21 inches or heavier than 25 pounds.  Such packages may require us to issue you a special quotation for shipping charges.

  • Cold winter and hot summer months may restrict the ability to ship products.

  • Currently we ship only to customers with a Canadian address.  If, however, you are not in Canada and would like us to ship our products to you, contact us at 1-844-259-8590 and we will do our best to make it happen.

5.  To find out the total cost of your order, simply add the items you would like to purchase to your cart and proceed to the checkout page where charges will be displayed.  

6.  If there is any damage to an item on delivery, contact us immediately at 1-844-259-8590.

7.  If you have any questions about payment, delivery or shipment of your order, please contact us at 1-844-259-8590.

 

Returns Policy

Here's a quick summary to make a return:

    1.  To initiate return, complete this form or Call us at 1-844-259-8590 so we can issue a return merchandise authorization (RMA) code.  This code is needed for our processing and accounting purposes.

    2.  When the RMA code is given, login into your account online.

    3.  View the "Complete Orders" link (under the "My Account Menu")

    4.  Click "Return Item(s)" button.  Here you will find the necessary paperwork to return your product(s).

NOTE:  Items must be shipped within 7 days of the call/email containing original packaging, receipt/proof of purchase, paperwork (including RMA code) and accessories.

For your protection, we recommend you use delivery tracking and get a delivery receipt,

Your refund will be processed and applied back to your original method of payment once we have received the product and verified its condition.

Also note, this Return Policy is for online shoppers only.  Our in-store customers are private to our in-store Return Policy.

Some return exceptions apply:  

There are a few items to note we are unable to accept as return items ... unless the product has a manufacturer defect or been damaged in shipping:

  • Sale, bundled, clearance or discontinued items
  • Sample sizes
  • All perfumes
  • All kits (i.e. sample, travel, starter kits, etc.)
  • Items that require refrigeration

 

Need assistance? Call us toll free:
1 844 259 8590

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